Terms of Service.

Last Updated: 6/27/2025

Welcome to Kandi Therapy. These Terms of Service (“Terms”) explain how our therapy services work, your rights and responsibilities, and how we handle your information. By using our website or booking services with us, you agree to these Terms.

1. Who We Serve

Kandi Therapy provides professional mental health therapy and life coaching to individuals located in California. This includes both in-person and online (telehealth) sessions. If you are outside California, we are not legally allowed to provide therapy services to you; however, we can offer life coaching services as an alternative.

2. Services Offered

We provide therapy for adults, teens (with guardian consent), and couples. Services may be delivered via secure video calls or in person, depending on your location and preferences.

3. Telehealth Information

If you choose online sessions, you’ll be asked to sign a telehealth consent form that covers:

  • The benefits and limitations of telehealth

  • Privacy and confidentiality risks

  • What to do in case of emergencies
    We use secure, HIPAA-compliant platforms to protect your personal and health information.

4. Privacy & Data

We take your privacy seriously. We follow California privacy laws (including the California Consumer Privacy Act) and HIPAA. This means:

  • We do not sell your personal information

  • You have the right to request access to or deletion of your data

  • We maintain safeguards to protect your information

Please review our Privacy Policy for full details.

5. Fees, Payment & Insurance

All rates will be discussed and confirmed before beginning services.

  • Payments are due at the time of each session

  • If you are using insurance, you are responsible for confirming your benefits

  • Sessions canceled with less than 24 hours’ notice may be charged in full

6. Emergencies

Kandi Therapy is not a crisis service. If you are experiencing an emergency, please call 911 or go to your nearest emergency room/ non-carceral support service. We’ll work with you to create a safety and emergency plan as part of your care (applies to current clients only, not website users or past clients).

7. Use of Our Website and Services

You agree not to use our services in any unlawful or disruptive way. Please don’t share or reproduce any content from our website or sessions without written permission.

8. Changes to These Terms

These Terms may be updated as needed. When we make changes, we’ll update the effective date at the top of this page. Continuing to use our services after changes means you accept the updated terms.

9. Contact

If you have any questions about these Terms or our services, please reach out:
Kandi Therapy
contact@kanditherapy.com
San Diego, CA